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Executive Bios

Barbara Dirks Senior Vice President & Head of Distribution, Sales & Micro Business Banking Harris N.A.
Barbara Dirks is Senior Vice President & Head of Distribution, Sales and Micro Business Banking. Her role is responsible for the strategy, customer experience, service and sales across Harris' primary distribution channels including: branch, call center, IVR, online, mobile, and ATM. This role is in addition to leading the non-branch channels, where she was responsible for serving retail, business and wealth customer as they interact through the Bank’s multi channel delivery platform.
Appointed to BMO Financial Group’s Private Client Group in Canada in 2000, Dirks has held progressively senior positions throughout the Bank.  In 2003, she joined Harris as Vice President and Product Manager for Investments, where she was responsible for pricing, product development, and portfolio management for Harris retail and business deposit portfolio. Thereafter, Dirks was Senior Vice President of Marketing and Customer Strategies.  In this role, she engineered a defined customer experience necessary to ensure that each customer’s experience is outstanding.
Prior to joining BMO Financial Group and Harris, Dirks was a consultant with Braxton and Associates in Toronto, Canada and subsequently with the Kang Brigade Development Trust in Botswana, Africa.
Dirks earned a Bachelor of Arts with honors from the University of Toronto, as well as a Bachelor of Laws and an MBA from the University of Western Ontario.
(August 2009) Back to Executive Bios

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