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Harris Online Banking® Frequently Asked Questions
General
What is Harris Online Banking?
Harris Online Banking is a secure, convenient way to access your Harris Personal and Small Business accounts, via the Internet, from your home or office computer. You will have access to:
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View account balances and details |
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View copies of your cancelled checks |
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Download your transactions into the latest versions of Quicken®, QuickBooks and Microsoft Money® |
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Request services such as account research or change of address |
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Transfer funds between checking, savings, and line of credit accounts (some exceptions may apply. Contact us at 1-888-340-2265, select option 4) |
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Place a stop payment on a check |
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Send us secure messages |
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View product information and rates |
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Apply for personal deposit, line, and loan accounts, and much more! |
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Are there any fees for using Harris Online Banking?
Harris Online Banking offers access to your account information free of charge! If you choose to use services which have fees associated, such as stop payments, the applicable service charge will be assessed. Normal telephone and Internet access charges may also apply.
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Why does my User ID automatically display once I type in the first character of the ID?
Internet Explorer defaults to a setting called “AutoComplete” that
provides an automatic display or completion of a User ID and password on a
web forms (such as the log-in page for Harris Online Banking). This setting
also “remembers” web addresses that you have previously visited.
Perhaps you have noticed this when typing in the first few characters of a
URL.
Although this is a convenience, we suggest that you disable this setting
to ensure that no one other than you has access to your online information.
By disabling this setting, you will be required to enter your User ID and password
each time you log in to any online site. To disable this feature:
With Internet Explorer open, click on “Tools” from menu bar at
the top of the page.
From the drop down menu, click on “Internet Options”
“Internet Options” will appear in a separate window, click on
the tab titled “Content”
Under the “Content” tab, in the section titled “Personal
Information” click on the "AutoComplete" button and you will
see your current “Auto Complete” settings for: Web Addresses, Forms,
and User Names and Passwords on Forms”.
Disable or enable various settings by checking or unchecking the corresponding
boxes. You should then click on “Clear Forms” and “Clear
Passwords” to ensure any previously stored information is deleted.
Save your new settings by clicking the “OK” button at the bottom
of the window.
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What if I forgot my User ID?
To retrieve your User ID from the home page, click on Need help with your User ID? (located directly below the Log In button) and follow the instructions. Please have the following information available:
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Your First Name and Last Name (as it appears on your account) |
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Your Social Security Number or Tax Identification Number |
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Your Harris ATM / Debit Card Number and PIN |
If you do not have this information -- or have more than one Harris ATM / Debit
Card -- you will need to contact Harris Online Services at 1-888-340-2265 (select option
4), or click  to have one of our Customer Service Representatives call you back at the number you provide -- you'll need an open phone line to receive this call. Representatives are available Monday - Friday 7:00am to 10:00pm,
and Saturday 8:00am to 5:00pm, CT.
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How do I change my password?
Once you are signed in to Harris Online Banking, you may change your password
in the Service Center menu, located at the bottom of the screen. Click the "Change
Password" menu option, press "Go," and then enter your new password. You’ll
need to enter this new password a second time for verification, and then click "Submit." Please
wait five minutes before signing in again with this new password. If you have
forgotten your Password and can't sign in, please read the next section, "What if I forgot my
Password?"
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What if I forgot my Password?
To generate a temporary Password from the home page, click on the Need to reset your password? link (located directly below the Log In button) and follow the instructions. Please have the following information available:
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Your Harris Online Banking User ID |
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Your First Name and Last Name (as it appears on your account) |
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Your Social Security Number or Tax Identification Number |
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Your Harris ATM / Debit Card Number and PIN |
A temporary Password will be generated. You will sign in to Harris Online Banking using this temporary Password, and then be prompted to create a new Password.
If you do not have this information -- or have more than one Harris ATM / Debit Card -- you will need to contact Harris Online Services at 1-888-340-2265 (select option 4), or click to have one of our Customer Service Representatives call you back at the number you provide -- you'll need an open phone line to receive this call. Representatives are available Monday - Friday 7:00am to 10:00pm, and Saturday 8:00am to 5:00pm, CT.
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What hours is Harris Online Banking available?
Harris Online Banking gives you 24-hour access to your Harris accounts. The system may be unavailable for a short period of time nightly for routine processing and from midnight Saturday until 8:00am Sunday (CT) for maintenance.
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What is considered a business day?
Business days are Monday through Friday, 8:00am - 8:00pm, CT, excluding bank holidays. Requests received through Harris Online Banking after business hours will be handled on the next business day.
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What accounts can I access through Harris Online Banking?
With Harris Online Banking, you may view information about your current personal
and small business checking, money market, savings, certificate of deposit,
IRA certificate of deposit, IRA savings, lines of credit, and installment
loan accounts. You can access:
| • | checking accounts: up to 200 transactions (including copies of cancelled checks) within the last 60 days |
| • | money market, savings, and certificates of deposits: up to 100 transactions within the current statement |
| • | installment loan and line of credit: up to 25 transactions within the current and previous year
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Why can't I view all my accounts?
Please note if any account is in a status other than normal (dormant, inactive, credits only, frozen, closed, etc), access to that account using Online Banking will be unavailable until the account is brought back to a normal status.
Closed and frozen accounts are no longer available within Online Banking once they are closed. To obtain transaction information on a closed or frozen account, please contact your Personal Banker or visit your local Harris office.
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How current is the information listed on Harris Online Banking?
The information you will see in Harris Online Banking is current as of the previous night's processing, plus any electronic transactions that have occurred during the day. Processing occurs nightly, Monday through Friday.
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What equipment and software do I need to use Harris Online Banking?
You will need an Internet connection with a browser. Currently supported
browsers are Internet Explorer 5.5 or higher and Netscape 7.2, with
128-bit encryption.
Other system requirements are:
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IBM Compatible |
Macintosh Compatible |
| Operating Systems |
Windows NT or 95/98 |
MacOS 8.5 |
| Modem |
14.4 minimum speed |
14.4 minimum speed |
| Processor |
Pentium |
Power Mac |
| Hard Disk Space |
20 megabytes |
20 megabytes |
| RAM |
16 megabytes |
16 megabytes |
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If you are unsure if you have the correct system requirements, or would like assistance obtaining 128-bit encryption, please contact us at 1-888-340-2265 (select option 4).
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Can both signers on an account use Harris Online Banking?
Yes! All authorized signers on an account may access Harris Online Banking. All signers must complete the simple enrollment process, and possess their own User ID and password.
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Can I use Harris Online Banking overseas?
Since security is our highest priority, we require the use of a browser that has 128-bit encryption. You should be aware that The U.S. Department of Commerce has certain license requirements for taking software out of the country. Your 128-bit encrypted browser may be subject to those requirements.
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What is telephone banking?
Harris Telephone Banking® is an automated telephone banking service that gives you access to your Harris accounts from anywhere in the continental United States. You can use any touch-tone telephone to perform a wide range of routine account activities, from obtaining an account balance to checking the status of deposits. You can stop payments on a check and transfer funds! Best of all, it customizes itself to your relationship with Harris, so you'll never have to listen to a long list of menu items. Harris Telephone Banking is available in English and Spanish. To use Harris Telephone Banking, call toll-free, 1-888-340-BANK(2265).
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Will the transactions that I conduct through online banking update telephone banking and my ATM records too?
Harris Online Banking, Harris Telephone Banking, and the Automated Teller Machines are integrated systems. When you initiate transactions, such as transfers, the activity is immediately reflected in all systems.
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Who do I call if I have questions about Harris Online Banking?
For assistance with Harris Online Banking, please contact us at 1-888-340-2265 (select option 4). Representatives are available Monday - Friday from 7:00am to 10:00pm, and Saturday from 8:00am to 5:00pm, CT. You may also email us at onlineservices@harrisbank.com, or through Secure Messaging in Harris Online Banking.
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What is my bank routing number (ABA Routing Number)?
The ABA Routing Numbers for Harris accounts are as follows:
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For accounts opened in Illinois and Indiana, the ABA Routing Number is 071025661* |
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For former First National Bank and Trust accounts opened in Indiana, the ABA Routing Number is 074913233 |
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For accounts opened in Florida, the ABA Routing Number is 067014330 |
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For accounts opened in Arizona, the ABA Routing Number is 122105249 |
*Some
Illinois and Indiana Cash Management accounts have an ABA Routing Number
of 071000288. For Business clients, if you are unsure of the type of
account that you have, please contact our Business Banking team at
1-888-489-2265, option 0.
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Enrollment
How do I enroll in Harris Online Banking?
To enroll in Harris Online Banking, you must have established a personal or small business account with Harris. If you have an existing account, you can enroll online or by phone at 1-888-340-2265 to get started!
If you do not have an account with Harris, please visit the Products & Services section for information on how you can choose an account and apply online.
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Safety
Is Harris Online Banking secure?
The security of your financial information is of utmost importance to us. In order to safeguard the information available in Harris Online Banking, we have taken several precautions to ensure your safety:
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We require strong encryption. Encryption is the method of "scrambling" information to protect its transmission over the Internet. You must use a browser that contains 128-bit encryption. |
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You choose your password. It can be any combination of letters and numbers between 6-16 characters. You must enter your password every time you want to access your account information. It should be kept completely confidential, known only to you. |
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We have established firewalls. To build a barrier between an internal network and the Internet, a firewall is installed. The firewall becomes the only way anyone can access the network from outside. Because everything entering the network has to pass through the firewall, it controls all traffic between the network and everything outside it. Therefore, unauthorized users cannot access your account information. |
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We have a session time-out feature. If you remain inactive within your Harris Online Banking session for 15 minutes, the system will automatically require your User ID and password to be entered before allowing any new transactions. |
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How do I get 128-bit encryption?
To obtain a 128-bit encryption browser, click here. You will be directed to the download information page.
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What are cookies? How are they used within Harris Online Banking?
A Cookie is a small piece of information that an Internet site sends to your browser to hold onto until it is time to read it. You must have your cookies enabled to access Harris Online Banking. Harris Online Banking uses cookies to store only the user profiles you create to connect to our online banking service. The cookies inside the secure environment keep track of your session data. It basically tells our system that you've already logged in as a valid user. Under no circumstances does Harris Online Banking store your password. You will need to enter your password each time you attempt to sign in to Harris Online Banking.
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How do I change my password?
Once you are signed in to Harris Online Banking, you may change your password by clicking on the "Change Password" option located in the Service Center. Simply enter your new password, re-enter the password for verification, and hit Submit. You will need to wait five minutes before signing in again. If you need to change your password without signing in to Harris Online Banking, please contact us at 1-888-340-2265 for assistance. (Select option 4).
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Will an unauthorized person be able to view my transactions?
Only authorized signers with a valid User ID and password will be able to access your account information. It is important that you do not share your password with anyone. Your password is an important security measure for you. For more information, visit the Legal and Security sections of Harris.
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Site Navigation
How can I print screens within Harris Online Banking?
To print screens in Harris Online Banking, simply click on the printer icon located on your browser tool bar, or click on "File", then "Print" at the top of your screen. To print copies of your cancelled checks, click on "File", then "Print" at the top of your screen.
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What portions of Harris Online Banking can I bookmark?
For quicker access, you can bookmark the sign in page of Harris Online Banking. If you use Internet Explorer, you can add it to your list of Favorites. You can also make the sign in page your home page! Just click on the button at the bottom of the page that says "Click here to make this your home page". You'll have quick access to your financial information as soon as you connect to the Internet!
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How do I exit out of a pop-up window without ending my session?
To close a pop-up window and return to Harris Online Banking, you can click on the "Close" button in the tool bar. You can also click on the "X" button in the upper right hand corner of the pop-up window. Remember to close the pop-up window before leaving your session.
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How do I end my Harris Online Banking session?
It is very important to click the "Sign off" button, located in the upper right corner, to end your Harris Online Banking session. This will ensure you have completely terminated your session and prevent unauthorized users from accessing your account information if you walk away. If you do not sign off properly, the system will automatically "time out" after 15 minutes and require that you re-enter your User ID and password in order to proceed with your session.
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How do the Submit and Reset buttons work?
Once you have entered all of your requested information onto a page, clicking the Submit button will send the request to us. If you make a mistake while placing information on a page, the Reset button will clear the page for you and allow you to begin again.
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How do I minimize and maximize my Harris Online Banking session?
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To minimize your Harris Online Banking session, click on the button in the upper right hand corner of your browser that looks like an underscore _. This will hide your session until you are ready to return. To maximize your session again, click on the corresponding button in your Windows Task bar. |
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To minimize your Harris Online Banking session, click on the yellow button located in the upper left hand corner of your screen. This will hide your session until you are ready to return. To maximize your session again, click on the corresponding button in the taskbar at the bottom of the screen. |
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What causes my session to time out?
If you remain in one area of Harris Online Banking without any activity for 15 minutes, the system will automatically require you to enter your User ID and password before any new transactions can occur. This is to protect your personal information in case you walk away from your computer.
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How do I get to another tab within Harris Online Banking?
To move to another area within Harris Online Banking, just click on the tab you wish to view.
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Can I use my back button within Harris Online Banking?
Yes. You may use your browser's back and forward buttons to navigate through Harris Online Banking.
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Can I access Harris Online Banking with cookies turned off?
In order to sign into Harris Online Banking, you must have your cookies enabled. To enable your cookies:
IBM Compatible Users:
Netscape Communicator 7.xx:
- Click on Edit in the top menu bar
- Choose Preferences
- Under Category, click on the triangle to the
left of Privacy and Security
- Click on Cookies
- Click on Allow all Cookies
Internet Explorer 5.xx:
- Click on Tools in the top menu bar
- Choose Internet Options
- Click on the Security tab
- Highlight the icon for Internet
- Click on Custom Level
- Scroll down to Cookies
- Click on the radio button next to Enable for
cookies stored on your computer and per-session cookies
- Click OK
Internet Explorer 6.xx:
- Click on Tools in the top menu bar
- Choose Internet Options
- Click on the Privacy Tab
- The slider should be set to Medium or a low setting
Macintosh Users:
Netscape Communicator:
- Click on Edit in the top menu bar
- Choose Preferences
- Under Categories, click on Advanced
- Under Cookies, click on the radio button next
to Accept All Cookies
- Click OK
Internet Explorer 5.xx:
- Click on Internet Explorer in the top menu
bar
- Choose Preferences
- In the list on the left side of the box,
click on the triangle next to Receiving Files
- Click on Cookies
- Click the drop-down list next to When Receiving Cookies:
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Never Ask - enables cookies and does not give notification when cookies are presented |
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Ask for Each Site - enables cookies and notifies you at each site that uses cookies |
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Ask for Each Cookie - enables cookies and notifies you each time a cookie is presented
*Do NOT choose the option of 'Never Accept.' This will disable cookies. |
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How do I change the width of my Online Banking display window?
Harris Online Banking gives you the ability to personalize your banking information screen and remove the client support information at the right of your screen. Just click "Change My Display" in the red navigation bar at the top of your screen and then select "I would like to see my banking information only" to maximize your screen size.
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Troubleshooting
Who should I contact if I have questions about Harris Online Banking?
For assistance with Harris Online Banking, please contact us at 1-888-340-2265 (select option 4). Representatives are available Monday - Friday 7:00am to 10:00pm, and Saturday 8:00am to 5:00pm, CT.
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How do I know what my error message means?
If you receive an error message that is not clear, please contact us at 1-888-340-2265 (select option 4). A representative will be able to explain the error message and help resolve the problem.
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How do I know that I am connected to my Internet Service Provider (ISP)?
Make sure you dial in to your Internet Service Provider before trying to access Harris Online Banking. If you are able to navigate to sites on the World Wide Web, you are connected to your ISP. Generally, if you are not connected to your ISP, you will receive an error message that there is no DNS entry.
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How do I know that I have 128-bit encryption?
To check the level of encryption on your browser, follow these steps:
IBM Compatible Users:
Netscape Communicator 7.xx:
- Click on Edit in the top menu bar
- Choose Preferences
- Under Category, click the triangle next to
Privacy and Security
- Click on SSL
- Click on Edit Ciphers
- All options under SSL2 Ciphersuites and SSL3/TLS Ciphersuites should be checked except for "No encryption with an MD5 MAC"
Internet Explorer 5.xx and 6.xx:
- Click on Help in the top tool bar
- Choose About Internet Explorer
- Cipher Strength should read "128-bit"
Macintosh Users:
Netscape Communicator:
- Click on Security Info in the top tool bar
- Click on Navigator
- Under Advanced Security (SSL) Configuration,
click on the Configure SSLv2 button.
- The first line should read "RC-4 with a 128-bit key". This will indicate that you have the correct encryption. If it says "RC-4 with a 128-bit key when permitted", you do NOT have 128-bit encryption.
Internet Explorer 5.xx:
- Click on Explorer in the top menu bar
- Choose About Internet Explorer
- Click on Support
- Encryption should read "128-bit"
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Online Applications
Can I open a new account without being enrolled in Harris Online Banking?
Yes! Click
here to apply for personal checking, savings, lines of credit, and
loans. You will be able to browse through detailed product information and rates.
Once you are ready, just click on APPLY NOW. For security purposes, you will
need to have a browser that supports 128-bit encryption. Supported browsers are
Microsoft IE versions 5.5 or higher and Netscape 7.2 .
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How do I deposit funds into my new account?
Once your application has been approved, you will receive a welcome kit in the mail. You will need to sign the required account agreements and return them to us with your opening deposit. If you are a current Harris customer, you may choose to transfer the opening deposit from another Harris account.
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How do I know if I have been approved for a new account?
Once we have reviewed and verified your account application, a Customer Service Representative will contact you with the status of your request within the next business day. If you have any questions regarding an application, please contact a Sales Representative at 1-800-546-6101.
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How long after I open a new account will it be before I can access my information on Harris Online Banking?
As soon as we receive your signed account agreement and opening deposit, we will contact you to let you know your account has been established. Once the account is established, you can enroll in Harris Online Banking, and begin banking online immediately.
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How can I print out the application?
On the final page of each application, there is a button entitled "print." Click the print button to obtain a copy of the completed application in its entirety from your printer.
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Can I begin the application now and finish it at another time?
If you begin filling out the application, and cannot complete it, you will need to cancel the application and start again later. We suggest that you have your personal information, such as Social Security number and employment information, next to you before you begin the application.
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Transacting
What is the difference between ledger balance and available balance?
The ledger balance consists of all deposits, plus interest credited to the account, minus all withdrawals and other debits to the account at the close of the Business Day. The available balance is the balance available for withdrawal, but does not include checks that may clear during the current business night's processing but does include adjustments for holds and unavailable funds (float). Processing occurs nightly, Monday through Friday.
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Why is my available balance and/or ledger balance displayed in parentheses?
Online Banking displays negative balances in parentheses.
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How far back does the detailed information go?
Your transaction history and online check images are available for the most recent transactions within the past 60 days.
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Between what accounts can you conduct immediate transfers?
You can make immediate transfers between your checking, money market, savings, and line of credit accounts. Federal regulations limit the number of electronic transfers you may make from money market and savings accounts to no more than six per monthly statement period. Please note that transfers to and from line of credit accounts cannot be initiated after 8pm (CT) or on non business days.
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What kind of recurring transfers are available?
You can choose to have your recurring transfers occur Weekly, Twice-monthly, Monthly, or Quarterly. Twice-monthly transfers will occur on the 1st and 15th of each month.
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What accounts can you conduct recurring or future dated transfers between using online banking?
You can set-up recurring or future dated transfers from your checking or money market accounts. Federal regulations limit the number of electronic transfers you may make from a money market account to no more than six per monthly. For Prime Money Market and Money Market Checking accounts only three of the six transfers may be by check or Point-of-Sale debit card.
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When are transfers initiated through Harris Online Banking credited?
Transfers made during business hours, through Harris Online Banking, are immediate unless you have set-up the transfer for a future date. Transfers made after 8:00pm (CT) will be posted on the next business day.
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How do I modify or delete a future dated or recurring transfer?
If you need to modify or delete a future dated or recurring transfer, please contact us at 1-888-340-2265 (select option 4). Representatives are available Monday through Friday between 7:00am CT and 10:00pm CT, as well as on Saturday between 8:00am CT and 5:00pm CT. Just give them your updated information, and they'll take care of the rest.
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Can I place a stop payment using Harris Online Banking?
Yes. You may place a stop payment on any check that has not cleared your account. The applicable stop payment fee will be assessed.
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What requests can I make through the service center portion of Harris Online Banking?
The online service center offers you many convenient, time saving services you would find at your local Harris:
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Change Password |
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Change Security Image |
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Change Security Phrase |
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Change Challenge Questions |
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Request a Change of Address |
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Reorder Checks |
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Request a Debit Card PIN reminder |
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Enroll in Harris Business Bill PaySM |
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Enroll in Harris Bill Payment & Presentment® |
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Request a Copy of a Statement |
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Request a Copy of a Check or Withdrawal |
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Request a Copy of a Deposit or Credit |
Can I change the personal identification number on my Debit Card?
Through the Service Center in Harris Online Banking, you can request a reminder of your personal identification number. If you need to change your PIN to a new number, please visit one of our Harris locations for assistance.
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PFM's
What versions of Quicken, QuickBooks or Microsoft Money
can I use with Harris Online Banking?
If
you are using an IBM compatible computer to access Harris Online Banking, you
can use the leading finance software packages: QuickBooks 2006 and higher;
Quicken 2006 and higher; Quicken Home & Office 2006 and higher; Microsoft
Money 98 and higher to manage your money. Mac users can use QuickBooks 2005,
Quicken 2005 or higher with Harris Online Banking.
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What can I do with Quicken, QuickBooks or Microsoft
Money within Harris Online Banking?
If you are using an IBM compatible computer, you can easily download your account
activity from checking, savings, and line of credit accounts without even leaving
your banking session. Mac users can use QuickBooks 2005, Quicken 2005 or higher
to download account activity.
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Can I pay my bills using Quicken, QuickBooks or Microsoft Money with Harris Online Banking?
Harris Bill Payment allows you to pay your bills from your personal checking account. Harris Business Bill Pay allows you to pay your bills from your small business checking account. You can utilize Quicken, QuickBooks, or Microsoft Money to track the status of your accounts, and manage your finances. For more information on paying bills online, see the Bill Payment section of the Frequently Asked Questions.
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Bill Payment
Can I pay my bills using online banking?
Yes! bill payment is available with both personal and business checking accounts. It allows you to receive e-bills and pay virtually any person or company in the United States*(e-bills contain the same information found in paper bills but with the ease of electronic storage). You can schedule quick payments (for bills that vary each time) or recurring payments (for bills that are the same amount each time). Bill payment allows you to make, change, and verify bill payments via your personal computer. All of your bill payment activity is reflected online and stored for six months. Fees for this convenient service vary based upon the type of checking account that you have.
*Important Note: The following types of payments are prohibited through bill payment: court-ordered payments, payments to purchase securities, tax payments, and payments to addresses outside of the United States.
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How far in advance do I need to schedule a payment?
You are required to enter payments at least four business days in advance of the payment due date. Payments must be scheduled 4 (four) business days before the actual due date. Payments scheduled with a due date later than the statement "due date" (e.g. within the grace period) are not guaranteed.
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How do I learn more and enroll in Bill Payment?
You can learn more about Harris Bill Payment & Presentment® by clicking here.
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Calculators
How do I use the calculators?
You can access the calculators from the Tools and Advice, or Products and Services sections. Click on the calculator corresponding to your need, then complete the appropriate fields to obtain the amount you would like to have calculated for you. Once you have entered the appropriate information, click on the results tab. You will see the calculated results of your entries. You can click on the graph tab to compare your options. The explanation tab will define the outcome of your entries and offer tips to consider.
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What kinds of calculators are available?
A selection of calculators is available to assist you with determining the potential amount of interest that you would gain from a deposit account or would pay on a loan account. You can also see how much of a credit line you can obtain, and even figure out what the payment amount would be.
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Secure Messaging
Are e-mail transmissions secured?
Secure Messaging, within Harris Online Banking, gives you the capability to send confidential information safely! That is because your e-mail is encrypted with the same high level of security as your Harris Online Banking session. However, e-mail that is sent over the public Internet is not secure. We urge you not to include any personal information or account numbers in e-mail you send over the public Internet.
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What is message history?
Message history allows you to view all of the correspondence that has occurred between you and Harris for a particular subject in one consecutive stream.
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